Discover Our Shipping and Returns Policy
At Watch Additions, we understand that clarity and convenience are key when it comes to shopping online. Our Shipping and Returns Policy is designed to provide you with all the information you need to make your experience seamless.
We offer free shipping on all orders, ensuring that you receive your watch accessories quickly and without added costs. For those who need their items even faster, we also provide express shipping options for expedited delivery. Additionally, we cater to our international customers by offering reliable free worldwide shipping, along with express options for swift delivery, allowing you to enjoy our products no matter where you are.
Should you need to return or exchange an item, our straightforward process allows you to do so within 30 days of delivery. We’re here to assist you with any questions you may have about your order or the return process. For more information, explore our policies and FAQ below to see how we prioritize your satisfaction and ensure your shopping experience with us is as enjoyable as possible.
Table of Contents
Shipping and Delivery
At Watch Additions, we’re committed to more than just enhancing your timepieces—we’re dedicated to delivering a seamless shopping experience. Explore the details below to ensure your order reaches you effortlessly, and enjoy the exceptional service that complements our premium watch accessories.
What countries do you ship to?
We proudly offer worldwide shipping! Check out the regions and countries we serve below:
| REGION | COUNTRIES |
|---|---|
| North America | Canada, United States, Mexico, Guatemala, Belize, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Cuba, Jamaica, Haiti, Dominican Republic, Bahamas, Barbados, Saint Lucia, Saint Vincent and the Grenadines, Grenada, Antigua and Barbuda, Dominica, Saint Kitts and Nevis. |
| Europe | Albania, Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City. |
| Asia | Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, China, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Laos, Maldives, Mongolia, Myanmar, Nepal, North Korea, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam. |
| Australia/Oceania | Australia, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu. |
| South America | Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela. |
| Africa | Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe. |
| Middle East | Bahrain, Cyprus, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen, Afghanistan. |
Please note:
- Delivery times may vary based on location, customs regulations, and peak shipping seasons.
- Currently we do not ship to India, Malaysia, Bosnia and Herzegovina.
What are your shipping options and delivery times?
Experience the convenience of free shipping on every order! Our standard shipping usually takes between 3 to 13 days. Please note that during busy periods such as Easter and Christmas, delivery times may differ.
For more specific details on shipping duration, please refer to the table below.
| SHIPPING OPTIONS | DELIVERY TIME | COST | NOTES |
|---|---|---|---|
| Standard Shipping | 3-13 business days | FREE | Available for all orders. May take longer during peak seasons. |
| Express Shipping | 3-7 business days | £4.50 | Faster delivery option for urgent orders. |
Do you offer international shipping?
Yes! We provide free worldwide shipping on every order. Standard delivery typically ranges from 3 to 13 business days. Expedited international shipping is available for faster delivery.
| SHIPPING OPTIONS | DELIVERY TIME | COST | NOTES |
|---|---|---|---|
| Standard International Shipping | 3-13 business days | FREE | Available for all orders. Delivery times may vary depending on the destination country. |
| Expedited International Shipping | 3-7 business days | £4.50 | Faster delivery option for important orders. |
Will my items arrive in one shipment?
Orders may arrive in multiple packages due to item availability and processing times. Tracking details will be provided for each package.
Where will my items be shipped from?
We ship from multiple global locations to ensure timely delivery. Rest assured, every item is handled with care and dispatched efficiently.
Will I be charged customs for my order?
Customs fees may apply depending on your country’s regulations. Any additional charges are the responsibility of the customer. We recommend checking with your local customs office for details.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Use this to monitor your package’s journey on our website or the carrier’s tracking platform.
Can I change my shipping address after placing an order?
Contact us immediately if you need to change your shipping address. Changes can only be made before the order has been processed for shipping.
Can I pick up my order instead of having it shipped?
We currently do not offer a pickup option. Please ensure you provide an accurate shipping address at checkout for prompt delivery.
What should I do if my order is lost in transit?
If your order appears lost, contact our customer support team. We’ll investigate and ensure a resolution promptly.
Do you use eco-friendly shipping practices?
Yes! Sustainability is important to us. Whenever possible, we use eco-friendly packaging and work with partners who prioritize reducing their carbon footprint.
What if my order hasn’t arrived?
If your order is delayed beyond the expected timeframe, contact our support team for assistance. We’ll work to resolve the issue swiftly.
I only received part of my order. Where are the rest of my items?
Some orders may ship in multiple packages. Check your tracking information for updates, or contact us if you have concerns.
What should I do if I receive the wrong or damaged item?
Contact our support team immediately. We’ll guide you through the process to receive the correct item or a replacement.
Can I provide special delivery instructions?
Yes, you can add special instructions during checkout. We’ll do our best to accommodate your request.
What happens if my package is returned to sender?
If your package is returned due to an incorrect address or failed delivery, we’ll contact you to arrange reshipment.
What should I do if my tracking information isn’t updating?
Tracking updates may take some time. If there’s no progress after several days, contact our support team for help.
What if my order is delayed during peak seasons?
During holidays and peak periods, delivery times may extend. We recommend placing your orders early to avoid delays.
What if I still need help?
For any shipping or delivery inquiries, our support team is here 24/7 to assist you.
Please use our contact form or send us an email to support[@]watchadditions.com
Returns and Exchanges
Our aim is to deliver your watch accessories quickly, carefully, and accurately. We recognize that sometimes a purchase may not meet your expectations. That’s why our return policy is designed to be flexible, allowing you to return items hassle-free within 30 days of delivery.
Eligibility Criteria:
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Please note that in certain situations, we may request photos of the item you received to help us process your return.
Initiating a Return or Exchange:
Option 1: Online Process
- Log in to Your Watch Additions Account:
- Access your account using your login credentials.
- Navigate to Your Order History:
- Find the specific order containing the item(s) you want to return.
- Select Item(s) and Follow the Prompts:
- Choose the item(s) you wish to return and follow the online prompts to complete the process.
Option 2: Contact Customer Support
If you prefer a more personalized approach or have specific questions, our customer support team is here to assist you.
- Use Our Contact Form:
- Submit Your Details:
- Fill in your name, email address, and provide a detailed message outlining your return request or any specific inquiries.
- Receive a Reply Within 24 Hours:
- Expect a personalized response from our team within 24 hours.
Note: Whichever method you choose, we’re committed to making your return process smooth and hassle-free.
Return Process:
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. Upon approval, we will process a refund to your original payment method and send an email confirmation. You will be credited via your original payment method 7-10 days after your refund has been approved.
Exchange Process:
- Once we receive your item for exchange, our team will inspect it. Upon approval, we will process the exchange, and the new item will be shipped to you with email confirmation.
Return and Exchange Shipping:
- Customers are responsible for return or exchange shipping costs unless the return or exchange is due to a defect or an error on our part.
Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact our customer support team immediately for assistance.
Common Questions for Returns and Exchanges
How long does the return or exchange process take?
Once we receive your returned or exchanged item, we aim to process your request within 3-5 business days. You will receive an email confirmation once your return or exchange has been processed.
What if I received an item as a gift?
If you received an item as a gift and would like to return or exchange it, please contact our customer support team. We can assist you in processing the return or exchange based on the original order details.
Can I track my return shipment?
Yes, if you choose to use a trackable shipping service for your return, you can monitor its progress until it reaches us.
Are there any restocking fees for returns?
Please note that certain items may incur a restocking fee upon return. This will be specified in the return email.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer support team immediately for assistance. We will work to resolve the issue as quickly as possible.
How do I initiate a return or exchange?
You can initiate a return or exchange through your Watch Additions account by navigating to your order history and following the prompts. Alternatively, you can contact our customer support team for assistance.
Who is responsible for return shipping costs?
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
What happens if my return is lost in transit?
If your return is lost in transit, please contact our customer support team. We recommend using a trackable shipping service to ensure your return reaches us.
My Question Isn’t Here, What Should I Do?
For more information, you can check our FAQ page to find answers to common questions and learn more about our products and services. If you need further assistance, please feel free to contact us. Our dedicated support team is available 24/7 to ensure your experience with us is smooth and enjoyable. We look forward to assisting you!
